Global Review Index™: Breidenbacher Hof the best luxury hotel in Düsseldorf
Düsseldorf, 12. October 2012 – Which hotels are valued most by their guests? This question is answered annually by the Global Review Index™ - with a clear result for the city of Düsseldorf: The Breidenbacher Hof is by far the most popular luxury hotel in the city on the Rhine.
Review Pro, the international market leader when it comes to online reputations management und social media management in the hotel industry has recently published the Top Hotel Rankings for Germany, Austria and Switzerland. 15 major cities in Austria, Germany and Switzerland were analyzed over a time period of twelve months (September 2011 – 2012) for this report.
The top position in Düsseldorf goes to the Breidenbacher Hof, which has outrun his competitors with a rating of 95,9 %. In particular the result of the hotel in the evaluation criteria „service“ is way ahead of the runner-up. Moreover, the overall result of the Breidenbacher Hof’s rating is the highest of all recorded hotels. The rankings, which are calculated by the utilization of guest reviews from hundreds of the most relevant online travel agencies and review sites, represent an industry first. Finally, the hotel industry has an independent, online reputation benchmark that allows hotels to evaluate their online presence and compare results with direct competitors.
„That is a fantastic result for the Breidenbacher Hof, we are very proud“, comments General Manager Cyrus Heydarian. „This is by far the most important feedback that we can get, since it represents the authentic opinions of our guests. There is nothing more valuable to a hotel than repeater guests who return because they were satisfied. This is an amazing result for our highly motivated team that gives maximum performance for our guests every single day!“
This report is based on ReviewPros Global Review Index™ Top Hotel Rankings , an industry-focused ranking of hotels by online guest satisfaction. 15 major cities in Austria, Germany and Switzerland were analyzed over a time period of twelve months (September 2011 – 2012) for this report. The rankings, which are calculated from guest reviews from hundreds of the most relevant Online Travel Agencies (OTAs) and review sites, represent an industry first. Finally, the hotel industry has an independent, online reputation benchmark that allows hotels to evaluate their online presence and compare results with direct competitors. The rankings are based on the Global Review Index™ (GRI), a proprietary algorithm developed by ReviewPro in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index. The Global Review Index™ is currently being used by thousands of hotels around the world both as a key internal metric and to establish online reputation objectives.
Breidenbacher Hof, a Capella Hotel
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