Are you pet friendly?
Pets are welcome, as they are an important member of your family. The charge per pet is USD 50, which includes special amenities. Unfortunately, pets are not allowed in the Restaurants, Spa or at the Resort pools.
Do all rooms have plunge pools?
Yes, all our rooms have an amazing private plunge pool
Do you have an All Inclusive Package?
Certainly, we do have an All Inclusive Package. Visit the Specials & Experiences page for more information.
Do you have connecting rooms?
Unfortunately we do not have family connecting rooms, all our rooms are independent and provide complete privacy.
Does the hotel accept children?
Children of any age can stay at the hotel as long as they are accompanied by an adult. Please contact our reservations department for further information.
Does your hotel provide parking?
The hotel has sufficient parking spaces. We have a garage where your car can safely be stored during the day or overnight.
How far is the hotel from the airport?
The hotel is about 11.8 miles away from the International Zihuatanejo Airport.
Is breakfast included in the rate?
We have some special packages that include breakfast, for further information please visit our Specials & Experiences page.
Is smoking allowed in the room?
Smoking is permitted only at the terrace balcony of the room.
Is there a beach at the hotel?
Unfortunately the beach area we have is not reccomendable for swimming, as it is rocky and there is no life guard on duty. However, there are plenty of beach options nearby. Our Personal Assistant can make the arrangements for you.
Is Wi-Fi available at the hotel/in the room?
Yes, we provide complimentary WiFi throughout the entire property.
What are my travel options from the airport to the property?
You can arrange transportation directly with us, our Personal Assistant can help you with this. If you do, you will be greeted at the airport by the warm, welcoming smile of our Capella Ixtapa personnel. Guiding you through the arrival process, your Capella Ixtapa contact can help coordinate your luggage transfer and direct you to the taxi, which will be waiting to take you to the hotel. You can decide between a regular taxi or a Suburban. Or if you prefer, you can take a taxi outside the airport.
What attractions are nearby? What is the best way to get there from the hotel?
There are many activities guests can enjoy while staying at the hotel. Many of these take place directly on property or nearby within Ixtapa-Zihuatanejo. Please visit our Activities & Attractions page to plan your unforgettable vacation at Capella Ixtapa.
What time is check-in and check-out?
There is no check in/out time, guest can arrive and leave whenever they are ready to.