We are a family of 7 with a toddler. and we booked two Premier rooms and one Sentosa Suite for
a few days. We were a bit worried as we assumed that the hotel is not that kid friendly. I called ahead a few times to warn them that we will be checking in with a rather fussy toddler and was hoping that we could at least check in early in one of the rooms. Upon arrival, we were pleasantly surprised that they have prepared all our rooms early and we could relax almost immediately. The staff welcomed us into our rooms and explained all the amenities. Everything in the room refrigerator is complimentary (soft drinks, juice, water), nespresso coffee is available, sparkling water is provided every night, and butter cookies by the bedside. Their staff are well trained, helpful but not intrusive. The rooms are one of most well interiored that we have seen. Imagine that they have a checklist of the best stuff that a hotel room could have.. they followed the list to the letter. No cut corners. The attention that they pay to the details is inspiring. It's one of those rooms that look better in reality versus the picture in their website. One slight observation though is that they sacrificed a bit of the function for the aesthetics. The wash basin is located right behind the bed behind a wall with wooden slats. Washing your hands in the middle of the night can be a bit noisy. Overall design still looks gorgeous though.
Breakfast is good. There's not a lot of variety but whatever's there is fresh and tastes great. Cold foods are set out on the tables and hot foods to be ordered and served individually. Try the congee, it's pretty good. Loved the scones too.
The infinity pool is wonderful. We had a swim there with my 1 year old son. Was afraid that the water might be too cold, but the water was just perfect. I wondered if they heated the pool to a lukewarm temp. There are also day trippers that uses the pool in the afternoon. Suggest you use it in the mornings or weekdays for more privacy.
We also tried the Auriga Spa, the massage beds are heated and the masseuses are skilled. I can't say much more because i fell asleep ten minutes into the massage. totally relaxing.
Overall, we would go back to this hotel again and again.
* Via Trip Advisor